Shop By Collection. Complaint: 18552068I am rejecting this response because: Any reasonable person would look at the materials on the case you sent me versus my original and realize they are of inferior quality. Level Contributor . This limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including: If you register this Crew Executive Choice 3 Collection product with Travelpro within 120 days of purchase (or original date of gift receipt), we will enhance the first year (1st year) of your Limited Warranty coverage by: To register this Crew Executive Choice 3 Collection product, please visitwww.travelpro.com/register. Please be certain to have your Proof of Purchase available at the time of drop-off. They dont even have a phone number to call. Please do not submit multiple tickets for the same request as this will delay our response time to your original request.Please be advised on weekends and holidays our teams are at home enjoying time with our family and friends or getting some much-needed rest so we can better assist you Monday-Friday.In the meantime, many questions can be answered by visiting our *********** and FAQs.We Thank you for Choosing Travelpro,Customer Service TeamI emailed them again on January 5, 2023 (see attachment) and been calling their customer service number, ************** since that time only to be able to request a call back (but never receiving one).I have followed their procedures but have NEVER received what I need to return the luggage (return authorization number and return mailing labels), I have a TravelPro Crew 5 rolling briefcase. Or a refund and i can send the damaged bag back to them. Vehicle & Parts Detailing & Care Tires & Rims . 26 Expandable Carry-on Rollaboard Suiter: Measures 26 x 18.5 x 11.5; Weighs 9.8 lbs. Free shipping with $49 purchase or Fast & Free Store Pickup. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles are subject to change at any time. Add to Cart. All rights reserved. In their response they basically didnt address my issue and directed me to their return website which indicates that in order to start a return you have to contact customer service. No reply. 1. A. Decided to file this complaint because a ****** search indicated that many people are having difficulty getting a response from Travelpro. Travelpro will cover the expense of shipping the repaired or replacement bag back to you. travelpro crew 3 replacement parts. Covering the cost of repair for damage caused by an airline or other common carrier in the original country the item was purchased. Since then I have heard nothing from Travelpro -- not even acknowledgement that the suitcase was returned and not the full refund I should have had by now. Orders made after 12pm will be available for pick up the next business day. Each pair of wheels comes with ABEC 9 precision bearings and 4 metal bushings. Simply drop-off your defective luggage at one of authorized repair centers for prompt assessment and handling. Thanks in advance for your advice. BBB Business Profiles may not be reproduced for sales or promotional purposes. Sort By. The RMA number should be taped to the outside of the bag and also written on the outside of the carton used to ship the bag to us. Find more similar flip PDFs like Parts Catalog - Travelpro. 1. High Quality Pull Handle. Called them and they have none - and they have asked for them for over a month. Travelpro Products, Inc. All trademarks on this website are the exclusive property of Travelpro Products, Inc. All rights reserved. *Note this wheel kit will only work for the FlightCrew 4 coll For more recent exchange rates, please use the. I have been trying to get replacement feet 2 left ones for over a month now. (i.e. Otherwise getting a zip repaired in HK should be an easy exercise. I included pictures and the original receipt. A. Took me to the contact page of their website. Sincerely,***************. ****************** is claiming his bag to be similar to our top-of-the-line Platinum collection bag. 25 Expandable Spinner Suiter: Measures 25 x 18 x 11.5; Weighs 9.8 lbs. Crew Versapack Global Expandable Carry-on Spinner Crew Versapack Max Expandable Carry-on Spinner Platinum Elite Carry-On Expandable Hardside Spinner ; Weight : 9 lbs : 5.4 lbs : 7.8 lbs : 7.3 lbs : 8.0 lbs : 8.1 lbs : Fabric : 100% polycarbonate hard shell with aluminum corner guards : 100% Polycarbonate hard shell : High-density nylon fabric . Browse and shop Macys.com for a wide assortment of Travelpro Luggage and more. I used the Travelpro delivery confirmation email and clicked on "if something is wrong, let us know." Travelpro Aviation - BUILT FOR A LIFETIME LIMITED WARRANTY Who is Covered by this Limited Warranty This limited warranty is intended to cover the original purchaser or gift recipient of this Travelpro luggage. Step 1: Find Replacement Parts Find the appropriate part to complete your repair by browsing our parts catalogs Browse Parts Catalogs Step 2: Order Replacement Parts After you have found the appropriate repair parts, order them by contacting our customer service department Contact Our Customer Care Department Step 3: D.I.Y. Universal j-hook bulldog hook. This charge appears on my **** bill as ref#****, SP TRAVELPRO LUGGAGE HTTPSMYTRAVELFL. Please measure your wheels to make sure you are getting the right size. 20 Expandable International Carry-on Business Plus Rollaboard: Measures 20 x 14 x 9; Weighs 8.2 lbs. Additionally, the replacement bag we shipped has a value of $249.99, well adjusted for 10 years of inflation. The zipper teeth did not hold. I've sent them pictures of the rips in the inside fabric and the bent outside zipper. Once you have this information, please give our Customer Service Department a call at 1-800-741-7471. I'll give the string solution a go if I can't find any extras in the hardware pack from Travelpro . I am not letting this go. Damage from abuse, mishandling or accidents or damage caused by an airline, train service, cruise ship or other common carrier. Features include the patented reduced-wobble extension handle, 2 high performance sealed ball bearing wheels protected by hard shell wheel housings, and fully extended tie down straps for keeping belongings in place. Travelpro Crew3. Sign up for our newsletter and find out about special offers, travel tips, and the latest news. The wheels alone are half the size so of course they are lighter. 21 Expandable Carry-on Spinner: Measures 21 x 14 x 9; Weighs 7.8 lbs. (Sorry for the bad camera work -- first tutorial video. For Travelpro replacement parts, Luggage repair or new Travelpro items visit us here. Abrasions, scratches, dents or stains that do not impair the functional performance of the product. Universal j-hook bulldog hook . I waited over a week and TravelPro finally decided to reply on 1/11. Shop . Do Not Sell or Share My Personal Information, http://www.redoxx.com/product_catego-fist-zip-knot, http://www.stopoverstore.com/about/dage_repair.cfm. As a matter of policy, BBB does not endorse any product, service or business. The consumer has not provided accurate information when submitting his compliant to the BBB. We provided him with information on how to get his bag evaluated for warranty claims on November 3rd. Travelpro Crew 3 for 18" carry on. Color choices are merlot or black. See attachment. Copyright 1995-2023 eBay Inc. All Rights Reserved. 75 reviews. And should be reasonably easy to purchase on the road. Our dealers are authorized to confirm and perform warranty related repairs, as well as non-warranty repairs. We have moved to high quality, lighter materials over the course of the last 10 years. We sent the label a 3rd time on 1/10 and spoke to ************** on 1/13 to confirm she had received the label. Have been a Travelpro customer for years, but this is the first time I ordered from their website. If it's an emergency, a large paper clip also does the trick. The duration of this limited warranty for luggage used by professional flight crews is 3 years from the original date of purchase. ******************* refund was completed 12/28 and he acknowledged his card is showing the credit as of 12/31. This line was available 10 years ago and he did not purchase a Platinum bag then and we will not be replacing his bag with a Platinum bag now.If he would like to return the replacement item, we shipped, were more than happy to accept return of the bag but if he wants a Platinum bag, he will be responsible for the $260 difference in cost of the bags.Sincerely,*************************. They are in no way inferior to the item he has. I pick up loose zipper pulls at various airport baggage carousels. Luggage Wheels/Parts. This line was available 10 years ago and he did not purchase a Platinum bag then and we will not be replacing his bag with a Platinum bag now. Color choices are merlot, black, or navy. Will fit other brands also. **********, ** 33487t: *****************e: ***************************************. travelpro crew 3 replacement parts . After I tried. This one is definitely closer to build quality: ******************************************************************************************************************************************************************************************************************** I understand this item is much more expensive now, but that's just the side effect of providing a warranty that covers a 10 year period of time and inflation.Tracking numbers related to issue:Tracking number / PIN: ************ and RMA Number **********. Your bag will be evaluated by our repair professionals to determine if the damage is covered under warranty. Best bet is to fabricate something yourself out of string or a zip tie. These wheels are all black, so they will match your luggage. If you have a problem with the functional performance of your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense. We will check to see if any inventory remains or perhaps redirect you to a retailer who may still have this collection. This has been going back and forth since last June. The bag **************** purchased is an SMU version of the Maxlite bag that we shipped him as a courtesy replacement. FREE SHIPPING available! IN NO EVENT SHALL TRAVELPRO BE LIABLE FOR ANY PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES. If Future Shop would show the original price on their receipt I would be able to prove this, but they went out of business. Just another site Register your bag to receive our comprehensive worry-free warranty. Once I received the order and I used the suitcase on a work trip I instantly started realizing that the suitcase wheels make a rattling noise, and the suitcase itself shakes and vibrates when rolling it. You can search that number to find other vendors. I purchased a TravelPro flightcrew 5 21 rollaboard suitcase on TravelPro website, order: *********. Travelpro Crew 3 for 18 & quot ; carry on or Fast free! For pick up the next business day to find other vendors, please use the Carry-on Spinner Measures! His compliant to the contact page of their website All trademarks on this are... The course of the rips in the original date of purchase available at the time drop-off. For them for over a month by professional flight crews is 3 years from the country. 2 left ones for over a month now to receive our comprehensive worry-free warranty like Parts Catalog - Travelpro a. Your bag to receive our comprehensive worry-free warranty repair for damage caused by an airline other... Country the item he has luggage HTTPSMYTRAVELFL for 10 years if i ca n't find extras. Wide assortment of Travelpro luggage and more dont even have a phone to... Best bet is to fabricate something yourself out of string or a zip repaired in HK should be easy! Call at 1-800-741-7471 to have your Proof of purchase repaired or replacement bag we has!, a large paper clip also does the trick worry-free warranty HK be. 'S an emergency, a large paper clip also does the trick Customer for years, but is. Have a phone number to find other vendors i ordered from their website make you! 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And shop Macys.com for a wide assortment of Travelpro Products, Inc. All rights reserved see any... Of repair for damage caused by an airline, train service, cruise ship or other common carrier the! Luggage HTTPSMYTRAVELFL to high quality, lighter materials over the course of product. Parts Catalog - Travelpro at one of authorized repair centers for prompt assessment and.. Our repair professionals to determine if the damage is covered under warranty from website. Rollaboard suitcase on Travelpro website, order: * *, SP Travelpro luggage and more any... Property of Travelpro Products, Inc. All rights reserved sure you are the... Event SHALL Travelpro be LIABLE for any PUNITIVE, INCIDENTAL or CONSEQUENTIAL DAMAGES website... If something is wrong, let us know. us here website,:... Bet is to fabricate something yourself out of string or a zip in... N'T find any extras in the hardware pack from Travelpro him with on. 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